Email & Chat Process Intern (Remote) | Customer Communication | Email Support | Client Assistance

About the job

Email & Chat Process Intern (Remote) | Customer Communication | Email Support | Client Assistance


Inficore Soft is looking for Email & Chat Process Interns who are interested in professional communication, customer interaction, and support operations. This internship offers practical exposure to handling digital communication channels, resolving customer queries, and maintaining service quality standards while working in a remote environment.


Employment Type: Full-Time Internship

Work Mode: Remote

Internship Duration: 1–3 Months

Monthly Stipend: ?15,300


Key Responsibilities:


* Respond to customer inquiries through email and chat platforms

* Assist in providing accurate information and timely resolutions

* Record and maintain customer interaction details for reference

* Coordinate with internal teams to address escalated requests

* Follow communication guidelines and quality standards

* Support service improvement initiatives through feedback documentation

* Contribute to maintaining a positive customer experience


Eligibility:


* Pursuing or completed a degree in any discipline

* Interest in customer communication and support operations

* Comfortable working in a remote and collaborative environment

* Strong willingness to learn professional communication practices


Preferred Qualifications:


* Good written English and typing proficiency

* Familiarity with email platforms or customer support tools

* Academic or personal experience involving client interaction

* Basic knowledge of Microsoft Office or Google Workspace


Desired Skills:


* Excellent written communication and interpersonal abilities

* Customer-focused approach and problem-solving mindset

* Attention to detail and accuracy

* Time management and multitasking capability

* Organizational and documentation skills

* Ability to work independently and within a team


Internship Benefits:


* Practical exposure to email and chat support operations

* Experience handling customer communication workflows

* Opportunity to develop service and communication skills

* Mentorship from experienced support professionals

* Internship certificate based on successful participation and performance